The Artupia Team will review and consider your communications with the buyer as well as the information the seller provides in the report. If photos would be helpful for documenting the condition of the artwork you sold and posted, you can upload as many as 10 (PNG, JPEG, BMP or GIF up to a maximum file size of 5MB). You can add photos until the return process is closed. Uploaded photos can be removed only by contacting Customer Service. We also look at a buyer's return history and all the circumstances. If we determine a buyer has abused the managed returns process or Artupia Refund Programme, the buyer may be subject to a range of actions, including limits on buying and selling privileges and account suspension. Also, because we respect our members' privacy, we won't discuss the results of an investigation.

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