Artupia ensures that buyers receive the artwork ordered, or get their refund. 

Refunds from Artupia are made through the same method used to make the payment with an average of 7 days after the report.

Artwork not shipped

If the artist does not bring the artwork to the courier, we can automatically determine that the artwork isn’t shipped and we will reimburse the buyer for the total amount paid.

Defect or damage

In case of defect or damage, the buyer needs to report us with description and images within 7 days from the delivery date at support@Artupia.com. We will contact you immediately, and we will manage the issue. If, after consulting the images and the artist, Artupia confirm that artwork results faulty or damaged, we give a partial refund to cover defects or damages.

Alternatively, we will organize the return of the artwork paid by the artist and we will refund the total amount to the buyer. If the seller doesn’t pay return postage costs, the request closes automatically, and we refund to the buyer the full amount.

Artwork not as described

In case artwork not as described, the buyer needs to report us with description and images within 7 days from the delivery date at support@Artupia.com. We will contact you immediately, and we will manage the issue. If, after consulting the images and the artist, Artupia confirm that artwork results not as described, we may give a partial refund to cover differences.

Alternatively, we will organize the return of the artwork paid by the artist and we will refund the total amount to the buyer. If the seller doesn’t pay return postage costs, the request closes automatically, and we refund to the buyer the full amount.

Change of mind

If the buyer changes his/her mind about an artwork purchased, you just need to contact our support within 7 days. We will organize the return of the artwork, but the buyer needs to pay the cost to ship back the artwork. We will refund the buyer the total price of the transaction (minus shipping costs and fees, if any) within 3 days from the delivery of the artwork. The return postage costs are calculated on weight and measures estimated on the previous shipment.

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