Any damage to the artwork that occurs in transit is a responsibility of the seller. This means that if the artwork is damaged in the post, the buyer needs to report by contacting us at support@Artupia.com within 7 days from the delivery to start our Artupia Refund Programme. We review any information about the artwork that the buyer and seller provide. If we find the artwork is damaged in the post, the buyer can follow our Refund Process. Sellers will be responsible for return postage costs in case of verified damage. If we determinate that the artwork is not damaged in the post, the request closes automatically.
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